Mercia Case Management

Mercia Case Management

Working in partnership with the client, family and all professionals to develop an individual rehabilitation and care package.

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Mercia Case Management Ltd offers a cost effective, bespoke and client-centred service to survivors of acquired brain injury. Having worked in the field of case management since 2000 we believe that we have the experience to provide a professional goal led approach to addressing the challenges associated with this type of injury.

We work in partnership with the client, family and all professionals to develop an individual rehabilitation and care package that provides the client with a more socially enriched and independent life.

Although working outside of the medico legal framework Mercia Case Management Ltd are fully aware of the need for an open and honest relationship with all legal professionals involved in the case. Following referral we are able to provide initial assessments reports and, once instructed, work with each individual referrer to provide the type of continuing information you find most useful.

Why Mercia Case Management?

Each individual referred to the company will be allocated a bespoke case manager who is best suited to their needs and personality. We pride ourselves in having a mix of case managers and staff from various disciplines that together enable the team to discuss cases and provide solutions to client issues with a more holistic and multidisciplinary approach.

Mercia Case Management Ltd has experience in compiling Witness of Fact Statements and giving evidence in Court.

Mercia Case Management Ltd adheres to the British Association of Brain Injury Case Managers (BABICM) standards of practise.

The Team

Carole Murray - Company Director

Carole is a qualified social worker and is registered with the Health and Care Professions Council (HCPC). She is an advanced member of the British Association of Brain Injury Case Managers (BABICM). She is a member of the British Institute for Brain Injury Social Workers (BISWG) and attends the West Midlands regional meetings.

Carole has worked in the field of Acquired Brain Injury since 1995, from 2000 as a Brain Injury Case Manager. She established Mercia Case Management Ltd in 2008 and now employees a second full time case manager and part-time PA.

She has worked with adults, adolescents and young children with Acquired Brain Injury and currently manages a small case load as well as working in the Company Directors role.

Carole works closely with both statutory and private therapists, expert witnesses and solicitors. She has been involved in compiling Witness of Fact statements and has given evidence in Court.

Carole believes in working in a client centred way that encourages more socially enriched and independent lives.

View CV

Sarah Parks - Case Manager

Sarah joined Mercia Case Management in 2013 as a case manager.

She qualified as an occupational therapist in 1995 and has worked within a variety of acute and rehabilitation settings.

Sarah first started working as a case manager in 2004 for Rehab UK, a brain injury charity. She went on to develop her skills working with Irwin Mitchell Solicitors as their client liaison manager supporting serious injury clients and their families during the initial phases of the medico-legal process.

More recently Sarah returned to the NHS and was the clinical specialist occupational therapist at Queen Elizabeth Hospital Birmingham responsible for occupational therapy provision to injured servicemen returning from Afghanistan with major trauma injuries including amputations, brain injuries and complex orthopaedic injuries.

Sarah was amongst a small team of individuals who were awarded “Woman of the year” in 2011 for work with injured servicemen. She also received a commendation for her dedication and commitment to her work providing an enhanced occupational therapy service to injured military personnel.

Sarah is registered with Health & Care Professions Council (HCPC) and a member of the British Association of Occupational Therapists (BAOT). She is also a member of the British Association of Brain Injury Case managers (BABICM).

View CV

Tracy Ray - Company Administrator

Tracy is Carole’s PA and works as an assistant to both case managers. She also manages one longer-term client under supervision.

Tracy joined Mercia Case Management in 2010; she worked in the charity sector before this, both as a secretary and face-to-face with service users. Tracy worked voluntarily for many years as a counsellor for SANDS (Stillbirth and Neonatal Death Society) as well as running the local support group offering help and advice to those experiencing the death of a baby.

Tracy is working towards a Health and Social Care degree with the Open University and has passed several courses that benefit her in her role at Mercia Case Management. Tracy has her Health and Social Care Certificate.

Tracy believes in a person-centred approach in her work with both clients and their families. She strives to provide an excellent service in a friendly, approachable manner.


Geographical Coverage

With a Head Office situated on the outskirts of Worcester, Mercia Case Management Ltd has access to several motorway networks including M5, M6, M40 and M42 giving a wide geographical coverage. We are aware of the need to be available to our clients and adhering to cost effective support, we therefore limit ourselves to working within a two hour travel distance by car from Worcester.

We are able to access both East and West Midlands,Staffordshire, Warwickshire, Herefordshire, Worcestershire, Shropshire and the M5 corridor.


This was the first time I have had a case manager and I am really happy with the experience

Comment from Client survey

I am more than happy with my case manager, she has helped my family through a lot and I'd just like to say a massive 'thank you' to her for all her help

Client comment

I have worked with Carole for a number of years and have no hesitation in recommending her as a case manager for my brain injured clients. Not only is she extremely experienced and knowledgeable in this area but I am always confident that she will get on well even with the most challenging of clients."

Julie Lewis, Partner, Irwin Mitchell LLP, Bristol

Mercia Case Management excel at providing goal oriented case management in complex cases. They have particular strength in delivering multi-disciplinary packages in difficult family situations for young men and women and teenage clients."

Jonathan Peacock, Partner and Brain Injury Specialist Solicitor, Irwin Mitchell LLP

well what can I say but they are great!!! I am well pleased with the service I receive I do recomman this team. wicked!!!"

Comment from Client Satisfaction Survey November 2013


For more information regarding our service or to make a referral please use the contact details or complete the contact form.

01299 824219

07802 743216

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© 2014 Mercia Case Management, Sandhampton, School Lane, Astley, Stourport on Severn, Worcs, DY13 0RH - Company No. 07150101