Working in partnership with the client, family and all professionals to develop an individual rehabilitation and care package.
We work in partnership with the client, family and all professionals to develop an individual rehabilitation and care package that provides the client with a more socially enriched and independent life.
Although working outside of the medico-legal framework Mercia Case Management Ltd are fully aware of the need for an open and honest relationship with all legal professionals involved in the case.
Following referral we are able to provide initial assessments reports and, once instructed, work with each individual referrer to provide the type of continuing information you find most useful.
Each individual referred to the company will be allocated a bespoke case manager who is best suited to their needs and personality. We pride ourselves in listening to the client’s wishes and work closely with them to develop goal led rehabilitation that will enable them to achieve their optimum recovery.
We are a small team of case managers and staff from varying professional disciplinaries that together enable us to discuss cases and provide solutions to client issues with a more holistic and multidisciplinary approach.
Mercia Case Management Ltd has experience in compiling Witness of Fact Statements and giving evidence in Court.
Mercia Case Management Ltd adheres to the British Association of Brain Injury Case Managers (BABICM) standards of practice.
Mercia Case Management Ltd offers a cost effective, bespoke and client-centred service to survivors of acquired brain injury. Having worked in the field of case management since 2000 we believe that we have the experience to provide a professional goal led approach to addressing the challenges associated with this type of injury.
A cost effective, bespoke & client-centred service
Carole is a qualified social worker and is registered with the Health and Care Professions Council (HCPC). She is an advanced member of the British Association of Brain Injury Case Managers (BABICM).
Carole has worked in the field of Acquired Brain Injury since 1995, from 2000 as a brain injury case manager. She established Mercia Case Management Ltd in 2008 and now employs two case managers and a part time case manager assistant.
She has worked with adults, adolescents and young children with Acquired Brain Injury and currently manages a small case load as well as working in the company director’s role.
Carole works closely with both statutory and private therapists, expert witnesses and solicitors. She has been involved in compiling Witness of Fact statements and has given evidence in Court.
Carole believes in working in a client centred way that encourages more socially enriched and independent lives.
Wendy joined Mercia Case Management as a Case Manager Assistant in April 2017.
Wendy has worked for over 20 years in administration, PA and office manager roles, mostly within the care sector. She worked for The Law Society for 3 years and her last role was as chief officer for a charity that supported unpaid carers. Face to face and telephone contact was routine of each working day.
Wendy is a good listener, approachable and sympathetic to client’s needs. Being well organised and a good co-ordinator, Wendy aims to deliver to high standards.
Sarah joined Mercia Case Management in 2013 as a case manager.
She qualified as an occupational therapist in 1995 and has worked within a variety of acute and rehabilitation settings.
Sarah first started working as a case manager in 2004 for Rehab UK, a brain injury charity. She went on to develop her skills working with Irwin Mitchell Solicitors as their client liaison manager supporting serious injury clients and their families during the initial phases of the medico-legal process.
More recently Sarah returned to the NHS and was the clinical specialist occupational therapist at Queen Elizabeth Hospital Birmingham responsible for occupational therapy provision to injured servicemen returning from Afghanistan with major trauma injuries including amputations, brain injuries and complex orthopaedic injuries.
Sarah was amongst a small team of individuals who were awarded “Woman of the year” in 2011 for work with injured servicemen. She also received a commendation for her dedication and commitment to her work providing an enhanced occupational therapy service to injured military personnel.
Sarah is registered with Health & Care Professions Council (HCPC) and a member of the British Association of Occupational Therapists (BAOT). She is also a member of the British Association of Brain Injury Case Managers (BABICM).
Simon joined Mercia Case Management in 2017 as a case manager.
Since 1991 Simon has worked across a wide range of care and support settings before qualifying as a social worker in 2004.
Simon has specialised in working with adults with cognitive impairments developing his skills and experience in assessing many individuals and families and supporting them to establish and sustain often complex care and support arrangements. He has worked alongside a range of professionals co-ordinating their input to the benefit of those he supports.
In a recent break from his case manager role Simon led a Local Authority’s Assessed and Supported Year in Employment scheme for newly qualified social workers. As a qualified practice educator he continues to support student social workers.
Simon is registered with the Health & Care Professions Council (HCPC), a member of the British Association of Social Workers (BASW) and also a member of the British Association of Brain Injury Case Managers (BABICM).
I have worked Mercia Case Management since Carole first set up the firm. As independent Brain Injury Case Managers, they have supported a number of my clients, clients with a wide range of severity of injury and variety of different needs and objectives. Carole and her team all share the same ethos – one of really getting to know their client and those supporting them, taking the time to develop a close and trusting professional relationship with them, and then helping the client to achieve their goals – often with a level of success which would have been difficult to envisage at the outset. Carole has vast experience, and a deep understanding of brain injury. Her empathetic style means clients warm to her and find it easier to engage in the rehabilitation process. I have no doubt that many of the achievements my clients have made would not have happened without the support of Mercia Case Management.Philip Edwards- Partner, Clarke Willmott
During the most vulnerable time of your life one of the most important people to you is your Case Manager. Mercia Case Management are always on my side to help, support and guide me through the most difficult of times. They are experts in their field and are so well respected by all of my care providers. Everybody's circumstances will be different, but for me, I would have struggled without the support of Carole and her team at Mercia Case Management and I cannot thank them enough.Client 2019
I have worked with Carole for a number of years and have no hesitation in recommending her as a case manager for my brain injured clients. Not only is she extremely experienced and knowledgeable in this area but I am always confident that she will get on well even with the most challenging of clients.Julie Lewis- Partner, Irwin Mitchell LLP, Bristol
This was the first time I have had a case manager and I am really happy with the experience.Comment from client survey
With a Head Office situated on the outskirts of Worcester, Mercia Case Management Ltd has access to several motorway networks including the M5, M6, M40 and M42 giving a wide geographical coverage.
We are aware of the need to be available to our clients and adhering to cost effective support, we therefore limit ourselves to working within a two hour travel distance by car from bases in Worcester, Hereford and South East Birmingham.