Mercia Case Management

Working in partnership with the client, family and all professionals to develop an individual rehabilitation and care package.

Mercia Case Management - about

We work in partnership with the client, family and all professionals to develop an individual rehabilitation and care package that provides the client with a more socially enriched and independent life.

Although working outside of the medico-legal framework Mercia Case Management Ltd are fully aware of the need for an open and honest relationship with all legal professionals involved in the case.

Following referral we are able to provide initial assessments reports and, once instructed, work with each individual referrer to provide the type of continuing information you find most useful.

Why Mercia Case Management?

Each individual referred to the company will be allocated a bespoke case manager who is best suited to their needs and personality. We pride ourselves in listening to the client’s wishes and work closely with them to develop goal led rehabilitation that will enable them to achieve their optimum recovery.

We are a small team of case managers and staff from varying professional disciplinaries that together enable us to discuss cases and provide solutions to client issues with a more holistic and multidisciplinary approach.

Mercia Case Management Ltd has experience in compiling Witness of Fact Statements and giving evidence in Court. 

Mercia Case Management Ltd adheres to the British Association of Brain Injury Case Managers (BABICM) standards of practice.


Mercia Case Management Ltd offers a cost effective, bespoke and client-centred service to survivors of acquired brain injury. Having worked in the field of case management since 2000 we believe that we have the experience to provide a professional goal led approach to addressing the challenges associated with this type of injury.

A cost effective, bespoke & client-centred service


A small team making a big difference

Carole Murray

Company Director View CV

Carole is a qualified Social Worker and an advanced member of the British Association of Brain Injury Case Managers (BABICM).

Carole has worked in the field of Acquired Brain Injury since 1995, from 2000 as a brain injury case manager. She established Mercia Case Management Ltd in 2008 and now employs two case managers and a part time case manager assistant.

She has worked with adults, adolescents and young children with Acquired Brain Injury and currently manages a small case load as well as working in the company director’s role.

Carole works closely with both statutory and private therapists, expert witnesses and solicitors. She has been involved in compiling Witness of Fact statements and has given evidence in Court.

Carole believes in working in a client centred way that encourages more socially enriched and independent lives.

Wendy Pickford

Case Manager Assistant

Wendy joined Mercia Case Management as a Case Manager Assistant in April 2017.

Wendy has worked for over 20 years in administration, PA and office manager roles, mostly within the care sector. She worked for The Law Society for 3 years and her last role was as chief officer for a charity that supported unpaid carers. Face to face and telephone contact was routine of each working day.

Wendy is a good listener, approachable and sympathetic to client’s needs. Being well organised and a good co-ordinator, Wendy aims to deliver to high standards.

Sarah Parks

Case Manager View CV

Sarah joined Mercia Case Management in 2013 as a case manager.

She qualified as an occupational therapist in 1995 and has worked within a variety of acute and rehabilitation settings.

Sarah first started working as a case manager in 2004 for Rehab UK, a brain injury charity. She went on to develop her skills working with Irwin Mitchell Solicitors as their client liaison manager supporting serious injury clients and their families during the initial phases of the medico-legal process.

More recently Sarah returned to the NHS and was the clinical specialist occupational therapist at Queen Elizabeth Hospital Birmingham responsible for occupational therapy provision to injured servicemen returning from Afghanistan with major trauma injuries including amputations, brain injuries and complex orthopaedic injuries.

Sarah was amongst a small team of individuals who were awarded “Woman of the year” in 2011 for work with injured servicemen. She also received a commendation for her dedication and commitment to her work providing an enhanced occupational therapy service to injured military personnel.

Sarah is registered with Health & Care Professions Council (HCPC) and a member of the British Association of Occupational Therapists (BAOT). She is also a member of the British Association of Brain Injury Case Managers (BABICM).

Simon Akroyd

Case Manager View CV

Simon joined Mercia Case Management in 2017 as a case manager.

Since 1991 Simon has worked across a wide range of care and support settings before qualifying as a Social Worker in 2004.

Simon specialises in working with clients with neurological and cognitive impairments and is very experienced in assessing individuals and families, supporting them to establish and sustain often complex care and support arrangements.  He works alongside a range of professionals co-ordinating their input to the benefit of those he supports.

His past experience also includes being a Practice Educator of student Social Workers and newly qualified Social Workers.  He also led a Local Authority’s Assessed and Supported Year in employment scheme.

Over the past 5 years, Simon has developed his experience of Special Educational Needs Provision and the Education Health Care Planning process.  He has been involved in supporting transitions, managing clinical involvement and facilitating training in schools for children with Acquired Brain Injuries and cognitive impairments.

As a case Manager Simon supports children and adults with Acquired Brain Injuries and works well with both private and statutory health and social care professional alike.  Securing statutory funding and provision for clients is also one of his reliable skills.

Simon is professionally registered with Social Work England and is also a member of the British Association of Brain Injury Case Managers (BABICM).

The Team

Our clients believe in us. Here’s what a few of them say

Find us

With a Head Office situated on the outskirts of Worcester, Mercia Case Management Ltd has access to several motorway networks including the M5, M6, M40 and M42 giving a wide geographical coverage.

We are aware of the need to be available to our clients and adhering to cost effective support, we therefore limit ourselves to working within a two hour travel distance by car from bases in Worcester, Hereford and South East Birmingham.


East & West Midlands – Herefordshire – Worcestershire – Staffordshire – Shropshire – Warwickshire – Mid & South Wales – Gloucestershire – M5 corridor to Bristol

Talk to us and find out how we can help you